1. Scope and overview
Elite Construction Group ("we," "us," or "our") operates https://elite-constructiongroup.com. This Privacy Policy applies to information collected through our website, customer accounts, contact and support forms, communications, online payments, and related services.
By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services or provide personal information.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, telephone number, mailing address, and preferred contact method.
- Project details, such as property address, requested concrete services, project photographs you provide, estimate requests, and scheduling preferences. Please do not send sensitive financial information through general forms or text messages.
- Account information and preferences, where accounts are offered.
- Transaction information, payment status, and limited billing details, where payments are offered. Payment card data may be collected directly by a payment processor rather than stored by us.
- Communications, including emails, form submissions, service requests, reviews, and SMS consent records.
- Device and usage data, such as IP address, browser, pages viewed, referring URLs, approximate location, and interaction data collected through cookies and similar technologies.
3. How we collect information
- Directly from you when you submit a form, request an estimate, create an account, make a payment, contact us, or consent to text messages.
- Automatically through cookies, pixels, logs, analytics tools, and similar technologies when you use the website.
- From service providers and business partners, such as payment processors, advertising or analytics providers, and platforms you use to communicate with us.
- From publicly available sources when reasonably necessary to provide or verify requested services.
4. How we use information
- Respond to estimate and service requests, assess project requirements, schedule appointments, and coordinate residential or commercial concrete work.
- Communicate about estimates, appointments, project progress, billing, and customer care.
- Send email updates where permitted and with any consent required by law; send non-marketing customer care texts only with express SMS consent.
- Operate, analyze, secure, troubleshoot, and improve our website and services.
- Detect fraud, enforce our Terms, protect rights and safety, comply with law, and establish or defend legal claims.
5. Cookies and analytics
We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, understand traffic, measure campaigns, and improve performance. Some technologies may be provided by analytics or advertising partners.
You can control cookies through your browser settings and, where available, our cookie controls. Blocking some cookies may affect website functionality. Browser-based Global Privacy Control signals may be honored where required by applicable law.
6. How we disclose information
We may disclose information in the following circumstances:
- To vendors that help us host the website, manage accounts, process payments, provide analytics, send communications, schedule services, support customers, or secure our systems.
- To contractors, professional advisers, insurers, and business partners when needed to provide requested services or operate our business.
- To government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- In connection with a merger, financing, acquisition, sale, reorganization, or similar business transaction.
- With your direction or consent.
7. SMS privacy
When you request text messages, we receive your mobile number and consent request by email after you send it. Preparing a request on this page does not send or save it, and enrollment requires confirmation by Elite Construction Group. If enrolled, we may maintain consent records and message activity to provide the program. We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Messaging vendors may receive this information solely to deliver and support our messages. This exception applies only to message delivery, not to marketing.
Reply STOP to unsubscribe or HELP for help. You may also contact jennifer@elitegroupkc.com. The SMS opt-in on this website is for non-marketing customer care messages only.
8. Data retention
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by the type of information and applicable requirements.
9. Information security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and notify us if you believe your account or information has been compromised.
10. Your choices and privacy rights
You may unsubscribe from email updates through the link in the message and from texts by replying STOP. You may also contact us at jennifer@elitegroupkc.com to request access, correction, deletion, or a copy of personal information, or to appeal a denied request. We will verify and respond to requests as required by applicable law.
Depending on where you live, you may have rights to know, access, correct, delete, or obtain a portable copy of personal information and to opt out of certain targeted advertising, sales, or profiling. We will not discriminate against you for exercising a privacy right.
11. U.S. state privacy notice
Some state laws define certain analytics or advertising disclosures as a “sale” or “sharing” even when no money is exchanged. If those laws apply, you may request to opt out by contacting us. We do not knowingly sell personal information for money. We will process authorized-agent requests and recognized opt-out signals where legally required.
12. Children’s privacy
Our website forms and SMS opt-in program are not directed to children under 13, and we do not knowingly collect their personal information through these channels. If you believe a child has provided information through the website, contact us so we can take appropriate action.
13. Third-party services and links
The Services may link to third-party websites or use third-party services, including payment, analytics, account, or communications providers. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
14. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised version and update the date above. When required, we will provide additional notice or obtain consent.
15. Contact us
Questions or privacy requests may be directed to:
Elite Construction Group Attn: Jennifer McWilliam 109 NW 2853P Lane, Clinton, MO 64735, United States jennifer@elitegroupkc.com
Prepared for Elite Construction Group. These policies should be reviewed by qualified legal counsel to confirm they reflect actual business practices and applicable obligations.
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